Effective Date: August 17, 2024

At Velocity Motors Melbourne, we take your privacy seriously. This Privacy Policy outlines our commitment to safeguarding your personal information and explains how we collect, use, share, and protect the information you provide to us. Our goal is to ensure that your experience with Velocity Motors Melbourne is safe, secure, and transparent.

1. Information We Collect

We collect information to provide you with the best possible service, and we do so through the following means:

• Personal Information: This includes your name, email address, phone number, mailing address, and other contact details that you provide when you fill out forms on our website, book a test drive, make inquiries, or interact with us in any other way.

• Vehicle Information: We collect details about the vehicles you are interested in or have purchased, including the model, make, purchase date, and any preferences you express related to vehicle features or services.

• Payment Information: When you make a purchase or book a service, we collect payment details, such as credit card numbers, billing addresses, and transaction history, to process your payment securely.

• Technical Information: We automatically collect information about your device and browsing behavior, including IP addresses, browser types, operating systems, and referring URLs, through cookies and similar technologies when you visit our website.

• Interaction History: We keep a record of your interactions with us, including customer service inquiries, purchase history, and any feedback or comments you provide.

2. How We Use Your Information

Your information is used to enhance your experience with Velocity Motors Melbourne and ensure that we meet your needs:

• Service Delivery: We use your information to process orders, schedule test drives, manage your account, and provide you with the products and services you request.

• Communication: We may contact you via email, phone, or mail to provide updates on your orders, send you promotional offers, or inform you of new products or services that may interest you. You can opt out of these communications at any time.

• Personalization: We use your information to tailor our services and communications to your preferences, ensuring a more personalized experience.

• Improvement: We analyze the data we collect to understand how customers use our services, identify areas for improvement, and develop new products and services that meet your needs.

• Legal Compliance: We may use your information to comply with legal and regulatory requirements, resolve disputes, enforce our agreements, and protect our rights and the safety of our customers.

3. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who assist us in delivering our services, such as payment processing, website hosting, marketing, and customer support. These providers are required to keep your information confidential and use it only for the purposes for which we disclose it to them.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner as part of the transaction.

• Legal Obligations: We may disclose your information to government authorities or other third parties when required by law, legal process, or to protect our rights, property, or the safety of others.

4. Data Security

We employ a variety of security measures to protect your personal information from unauthorized access, use, or disclosure:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology.

• Access Controls: Access to your personal information is restricted to authorized personnel who need it to perform their job functions.

• Data Retention: We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Despite our efforts to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Cookies: Cookies are small data files that are placed on your device when you visit our website. They help us remember your preferences, track your online activities, and analyze site usage to improve our services.

• Managing Cookies: You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you and receive a copy of it.

• Correction: You can request corrections to any inaccurate or incomplete personal information we hold about you.

• Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the instructions in the communication or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. International Data Transfers

If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia, where our servers are located and our central database is operated. By using our services, you consent to the transfer of your information to Australia, which may have different data protection laws than your country of residence.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Velocity Motors Melbourne
123 Car Street, Melbourne, VIC 3000
Phone: +61 3 1234 5678
Email: info@velocitymotorsmelbourne.com.au

We are committed to addressing your concerns and providing you with a secure and transparent experience. Thank you for choosing Velocity Motors Melbourne.